"RNR App offers all-round visibility of breakdowns with live opportunity to intervene and ensure the right decision is made with urgency resulting in better customer up-time and satisfaction. The data has enabled trends to be established and "hot points" for process improvement to be made."

"What a pleasure. My senior leadership team can focus on bringing in sales and customers actually want to service with us now that RNR has their finger on the breakdown. pulse for vehicle up-time. "

"We cannot do this without RNR any more. We were limping along with breakdowns, now we cannot imagine not having RNR's involvement in all breakdowns."

"RNR’s support has significantly improved our uptime and reduced breakdowns by 400 per month."

"I have complete visibility of breakdowns now. I receive a notification and I know that RNR is chasing up-time for me. As a fleetowner, this is peace-of-mind, knowing that uptime is front of mind with RNR."

"RNR makes our life simple with quick, accurate and flawless customer feedback."

"As transporting loads are time sensitive, live updates are invaluable in providing up to date information to the transporter. I have found the RNR response info to be incredibly accurate and detailed. There is no need to keep calling for updates, as RNR does that. "

"The geo-fencing concept adds great value, as we can instantly see when the technician arrives on site. We have direct access to the technician, should we need to get in contact with them, as all the technician details are readily available."

"RNR has been instrumental in ensuring that our drivers and cargo is always safe."

"RNR data allows our company the opportunity to engage with OEM and other service providers on a factual base to improve response time."

"I would recommend RNR to any institution looking to improve the management of customer breakdowns."

"We partnered with RNR over a year ago to enhance our service offering for managing customer breakdowns. This partnership has empowered us to proactively address and manage breakdown incidents, significantly improving our ability to meet customer expectations. RNR’s service offering enables us to efficiently manage and update customers throughout the breakdown process, providing them with real-time visibility at every stage. As a result, we have been able to resolve many customer breakdowns within the critical "golden hour," ensuring prompt and effective resolutions. Additionally, the RNR platform allows us to generate detailed reports for every breakdown, offering comprehensive insights into findings and resolutions. This capability has not only streamlined our internal processes but also enhanced our ability to deliver exceptional customer experiences through clear and transparent communication. The collaboration between our two businesses has been instrumental in creating additional capacity within our organisation while delighting our customers with a seamless and efficient service. For customers already subscribed to the service, breakdowns can be logged directly through the RNR platform, which drives the entire process through our organisation to completion. This partnership is a testament to the value of effective collaboration and its impact on customer satisfaction and operational efficiency."